<Li> In the JD Powers 2007 Collision Repair Satisfaction Study, which covered customers surveyed between 2001 and 2004, Farmers Insurance received the lowest possible ratings in all four of the studied categories: "Overall Experience," "Claim Settlement," "Claim Representative" and "Claim Process and Procedures ." Of the 26 companies surveyed, Farmers was tied for 20th place . </Li> <Li> In 2005, 2006, and 2007 Farmers Insurance Group won the J.D. Power award for Call Center Customer Service Excellence . </Li> <Li> In 2008 Bristol West had a complaint ratio of 3.42 while the national median was 1.0 according to the NAIC . </Li> <Li> In 2006, Farmers Insurance received the highest number of complaints to state insurance departments in Washington and Oregon . </Li>

Is farmers insurance the same as farm bureau