<P> Although earnings may vary, the median hourly average for CSRs in May 2012 was $14.64, in the US . </P> <P> First impressions are very important in this job . The moment one begins to communicate with a customer, one is being judged . The way one communicates with a customer will not only influence how the conversation develops, but the overall impression of the CSR and the organization they represent . There are five key customer service skills that define the best CSRs: </P> <Ul> <Li> Ability to establish rapport with customers . </Li> <Li> Problem solving </Li> <Li> Strong listening skills </Li> <Li> Strong commercial awareness </Li> <Li> Team working </Li> </Ul> <Li> Ability to establish rapport with customers . </Li>

What is the difference between customer service representative and customer service associate