<P> During the February 2007 investigation report, Kassa stated that either not all Xbox 360s without protective pads would spontaneously scratch discs, or that the complaints were from Xbox 360 users who had moved their Xbox during use, or who used an unstable setup . Kassa's February 2007 investigation left open the question of whether consumers contributed to the rounded scratch problem by moving their Xbox 360 (TSST version) during the playing of a disc . This resulted in Kassa receiving an additional 1,000 complaints over the subsequent two months, with many consumers denying the Xbox had moved when the scratching occurred, or that it had been placed in an unstable position . </P> <P> Prompted by consumer reaction to its February 2007 report, Kassa performed several tests with Xbox 360 units from consumers who claimed their Xbox had the problem . Kassa stabilized these consoles and positioned them at a location remote from contact by anyone . The results of the laboratory conditions test revealed that one of the nine tested Xbox 360 units had spontaneously scratched a disc after five hours of gaming . The consoles were also tested standing upright, and the test revealed that three of the nine tested Xbox 360s significantly scratched discs . The video of the complete investigation, meticulously documenting the methodology, and all the relevant details of the tests, was made ready to be aired on April 14, 2007 . The videos are also distributed with English subtitles, for those that are not Dutch Note that Kassa has produced and uploaded these videos itself, and therefore it is not a copyright violation to reproduce these links here . They can also be found on the Kassa Website together with some press information about the case (in English). The test setup details can be found online, and the complete movie of the Kassa TV program meticulously documenting the methodology used for the test can be found online (in Dutch) Weeks before it aired, however, Kassa solicited input from Microsoft Netherlands . </P> <P> One day before the airing of the April 14, 2007 show, Kassa received a response from Microsoft Netherlands stating that "as a result of regular use it is possible that scratches on discs can arise", and that Microsoft Netherlands "would seek a solution for the Dutch customers with this problem". Additionally, Microsoft released the following statement ten days after the show, on April 24, 2007: </P> <P> "Due to the fact that we did not participate in the experiment done by Kassa and have little insight into the methodology that was used, we cannot comment specifically on the outcome . While we are aware that discs can potentially be scratched through normal wear and tear, we have not received any widespread reports of the issue highlighted here . That said, it is important to us that all of our customers have the best gaming experiences possible, and these claims are obviously very concerning to us . We encourage any Xbox customer who believes that their discs have been scratched in the same manner as identified by Kassa, to contact us . We will examine the console and make appropriate repairs if necessary in order to restore the console to full working order, as well as provide customers with information on how to obtain replacement discs should they need them ." </P>

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