<Li> Performance management: Investments are no longer solely about financial results, financial success must be balanced with internal efficiency, customer satisfaction, and with organisational learning and development . </Li> <P> There are always many ways to see a business, and the information management viewpoint is only one way . It is important to remember that other areas of business activity will also contribute to strategy--it is not only good information management that moves a business forwards . Corporate governance, human resource management, product development and marketing will all have an important role to play in strategic ways, and we must not see one domain of activity alone as the sole source of strategic success . On the other hand, corporate governance, human resource management, product development and marketing are all dependent on effective information management, and so in the final analysis our competency to manage information well, on the broad basis that is offered here, can be said to be predominant . </P> <P> Organizations are often confronted with many information management challenges and issues at the operational level, especially when organisational change is engendered . The novelty of new systems architectures and a lack of experience with new styles of information management requires a level of organisational change management that is notoriously difficult to deliver . As a result of a general organisational reluctance to change, to enable new forms of information management, there might be (for example): a shortfall in the requisite resources, a failure to acknowledge new classes of information and the new procedures that use them, a lack of support from senior management leading to a loss of strategic vision, and even political manoeuvring that undermines the operation of the whole organisation . However, the implementation of new forms of information management should normally lead to operational benefits . </P> <P> In early work, taking an information processing view of organisation design, Jay Galbraith has identified five tactical areas to increase information processing capacity and reduce the need for information processing . </P>

Which of the following is not a business objective of information technology