<Li> Technology and Information Services (OTIS) - Provides computer office automation, information processing, and local wide area, and Internet connectivity for EBSA staff nationwide . </Li> <Li> Participant Assistance (OPA) - Provides participant and compliance assistance directly to the public through a staff of Benefits Advisors, located in EBSA's field offices, who answer inquiries and complaints received by phone, mail, electronically or in person . OPA coordinates the development of the Agency's Strategic Plan for Outreach, Education and Assistance, establishes policies and operating procedures for the program, provides oversight and support to the Regional Offices in carrying out these activities, and oversees quality reviews and customer satisfaction surveys related to the program . </Li> <Li> Program Planning - Provides advice and leadership in the development and implementation of EBSA's policy, strategic planning and evaluation, financial management, budgeting, human resources and administrative programs designed to assure effective management of Agency operations and resources . </Li> <P> EBSA also maintains 15 regional and district field offices throughout the US to conduct investigations to detect and correct violations of Title I of ERISA and related criminal laws, and answer inquiries and complaints received by phone, mail, electronically or in person . </P>

Us dept of labor employee benefits security administration