<P> Many companies and organizations provide discussion boards for users of their products to interact; such forums allow companies to reduce their support costs without losing the benefit of customer feedback . </P> <P> Almost all tech brands and service providers give free access to a rich library of technical support solutions to users . These are huge databases of step - by - step solutions, however if you visit the support sites for big brands the solutions are more often for their products alone . Another method of getting technical support that's gained popularity is to follow troubleshooting steps shown in a support video . </P> <P> With the increasing use of technology in modern times, there is a growing requirement to provide technical support . Many organizations locate their technical support departments or call centers in countries or regions with lower costs . Dell was amongst the first companies to outsource their technical support and customer service departments to India in 2001 . There has also been a growth in companies specializing in providing technical support to other organizations . These are often referred to as MSPs (Managed Service Providers). </P> <P> For businesses needing to provide technical support, outsourcing allows them to maintain a high availability of service . Such need may result from peaks in call volumes during the day, periods of high activity due to introduction of new products or maintenance service packs, or the requirement to provide customers with a high level of service at a low cost to the business . For businesses needing technical support assets, outsourcing enables their core employees to focus more on their work in order to maintain productivity . It also enables them to utilize specialized personnel whose technical knowledge base and experience may exceed the scope of the business, thus providing a higher level of technical support to their employees . </P>

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