<P> In February 2007, a Valentine's Day storm triggered an "organizational meltdown" leading to an extremely high level of cancellations and controversies . For example, some passengers were held on board their plane awaiting clearance for take off for nearly 11 hours before they returned to their gate and the flight was cancelled . </P> <P> Various consumer rights organizations and activists called for the creation of a government mandated "Bill of Rights" to protect air travelers from future experiences similar to the one previously described . On February 20, 2007, JetBlue released an apologetic response to the events that had taken place less than a week before with the creation of their Customer Bill of Rights, which offers financial reciprocation if a customer's flight is delayed or cancelled . </P> <P> As of May 2018, JetBlue Airways flies to 102 destinations in North, Central, and South America; including destinations in Aruba, The Bahamas, Barbados, Bermuda, Colombia, Costa Rica, Cuba, the Dominican Republic, Ecuador, Grenada, Haiti, Jamaica, Mexico, Peru, Puerto Rico, Saint Maarten, Saint Lucia, Trinidad and Tobago, Turks and Caicos Islands and the United States . </P> <P> On May 6, 2015, JetBlue was one of the first airlines to be granted a license to commence charter flights to Cuba, with flights departing from New York City . The weekly service began on July 3, 2015, with 150 - seat Airbus A320s . </P>

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