<Li> Dialing - Automatic dialing and computer - controlled dialing (power dial, preview dial, and predictive dial). </Li> <Li> Phone control - Includes call control (answer, hang up, hold, conference, etc .) and feature control (DND, call forwarding, etc .). </Li> <Li> Transfers - Coordinated phone and data transfers between two parties (i.e., pass on the Screen pop with the call .). </Li> <Li> Call center - Allows users to log in as a call center agent and control their agent state (Ready, Busy, Not ready, Break, etc .). </Li>

Cti analysis in managed services projects is an example of 5s