<P> The organization's dispute resolution procedures are established by the Council of the Better Business Bureaus, and implemented by local BBBs . Usually, disputes can be resolved through mediation; when appropriate, low - or no ‐ cost arbitration may also be offered and provided through the BBB . The BBB acts as a neutral party when providing dispute resolution services . </P> <P> Complaints about the practice of professions like medicine and law are usually not handled by the BBB and are referred to associations regulating those professions . The BBB does not handle complaints that have gone to court or are in the process of going to court as the complaint is already being handled by an alternative entity . </P> <P> If a BBB receives a consumer dispute, the BBB contacts the business in question and offers to mediate the dispute . A business does not need to be a member of the BBB to use its mediation services . BBB Accreditation, or membership, is completely optional for a business to accept and participate in through the payment of dues . Past complaints allege that the BBB compiles scores based upon their ability to collect their money from businesses, and not entirely upon business performance . </P> <P> The National Advertising Division of the Council of Better Business Bureaus in the United States and Canada reviews factual claims made in national advertisements . They offer alternative dispute resolution services for advertisers, typically reaching a conclusion within 90 days of a filing . Compliance with findings is voluntary . </P>

What can better business bureau do for me