<P> Two years since she signed the deal, Lavigne came to the attention of the three - piece production team The Matrix . Arista could not find the right direction for Lavigne, so the team's manager, Sandy Roberton, suggested that they work together . According to member Lauren Christy, they had been listening to Lavigne's early songs and felt they contained "a Faith Hill kind of vibe". As soon as they saw Lavigne coming into their studio, The Matrix felt that her musical direction was incongruous to her image and attitude . After talking to Lavigne for an hour, the singer said she wanted songs with punk rock inclinations . They told her to come back the following day, and in the afternoon during that day, they wrote a song that evolved into "Complicated" and another song called "Falling Down". They played it to Lavigne when she came back the following day, inspiring her what path she should take . </P> <P> When Josh Sarubin, the A&R executive who signed Lavigne to the imprint, heard the song, he knew it was right for her . Lavigne presented the song to Reid, who agreed the musical direction Lavigne and The Matrix were taking, and set "Complicated" as the album's lead single . </P> <P> "Complicated" is a song about how people can feign or pretend in front of others . Lavigne said about the song: "People sometimes bother me how they're not real and how they're just, like, putting on a face and being two - faced". Lavigne stated that she experienced this with both boyfriends and female friends . </P> <P> The video, directed by The Malloys, starts with Lavigne asking her bandmates if they want to "crash" the mall . They respond with enthusiasm, and skateboard there . The video features Lavigne and the band harassing shoppers and employees, generally causing havoc around the mall; for example, Lavigne watches her bandmates try on humorous clothing which is fittingly shown as Lavigne sings the line "You come over unannounced, dressed up like you're something else". </P>

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