<P> About 60% of total mining production are accounted for by non-metallic minerals, which contributed substantially to the industry's steady output growth between 1993 and 1998, with the value of production growing 58% . In 1999, however, mineral production declined 16% to $793 million . Mineral exports have generally slowed since 1996 . Led by copper cathodes, Philippine mineral exports amounted to $650 million in 2000, barely up from 1999 levels . Low metal prices, high production costs, lack of investment in infrastructure, and a challenge to the new mining law have contributed to the mining industry's overall decline . </P> <P> The industry rebounded starting in late 2004 when the Supreme Court upheld the constitutionality of an important law permitting foreign ownership of Philippines mining companies . However, the DENR has yet to approve the revised Department Administrative Order (DAO) that will provide the Implementing Rules and Regulations of the Financial and Technical Assistance Agreement (FTAA), the specific part of the 1994 Mining Act that allows 100% foreign ownership of Philippines mines . </P> <P> In 2008, the Philippines has surpassed India as the world leader in business process outsourcing . The majority of the top ten BPO firms of the United States operate in the Philippines . The industry generated 100,000 jobs, and total revenues were placed at $960 million for 2005 . In 2012, BPO sector employment ballooned to over 700,000 people and is contributing to a growing middle class . BPO facilities are located mainly in Metro Manila and Cebu City although other regional areas such as Baguio, Bacolod, Cagayan de Oro, Clark Freeport Zone, Dagupan, Davao City, Dumaguete, Lipa, Iloilo City, and Naga City, Camarines Sur are now being promoted and developed for BPO operations . </P> <P> Call centers began in the Philippines as plain providers of email response and managing services and is now a major source of employment . Call center services include customer relations, ranging from travel services, technical support, education, customer care, financial services, online business to customer support, and online business - to - business support . Business process outsourcing (BPO) is regarded as one of the fastest growing industries in the world . The Philippines is also considered as a location of choice due to its many outsourcing benefits such as less expensive operational and labor costs, the high proficiency in spoken English of a significant number of its people, and a highly educated labor pool . In 2011, the business process outsourcing industry in the Philippines generated 700 thousand jobs and some US $11 billion in revenue, 24 percent higher than 2010 . By 2016, the industry is projected to reach US $27.4 billion in revenue with employment generation to almost double at 1.3 million workers . </P>

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