<P> It is recommended that prescription medicines be in their original prescription container . Suspicious looking or unidentifiable pills found during a search can be tested for narcotics . Entry into Canada can be delayed until the tests have completed . Moreover, their discovery can lead to being denied entry even if the tests passed . </P> <P> A person or organization may disagree with the CBSA about an assessment or decision made by the CBSA . If at the border, the Border Services Officer (BSO) or superintendent can be consulted . To address disagreements afterwards, a CBSA office can be contacted . </P> <P> Persons who believe that they have not received their full entitlements under Canadian law, and have been unable to reach an agreement with the CBSA on a duty or penalty matter, have the right to a formal review of their file . A formal review is conducted by appeals representatives who were not involved in the original decision, and is impartial . Appeals staff are trained to review the client's and the CBSA's facts and reasons . </P> <P> The role of the appeals representative who reviews a case is to carry out a complete, professional, and impartial review . This representative reviews the case by interpreting acts administered by the CBSA and reviewing CBSA policies, considering the appellant's point of view; and when necessary, asking for a technical opinion from CBSA experts or seeking legal advice from the Canadian Department of Justice . </P>

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