<P> One client stated, "they were there for the smallest need . I remember one time where they repositioned me maybe five or six times in a matter of an hour". A good personality was stated by five participants as important . One said, "they were all friendly, and they make you feel like they've known you for a long time" (61). Receiving adequate information was important to four participants . One participant said, "they explained things . They followed it through, step by step". The findings of this study show how trust is beneficial to a lasting relationship . </P> <P> Emotional Support is giving and receiving reassurance and encouragement done through understanding . Yamashita, Forchuk, and Mound conducted a study to examine the process of nurse case management involving clients with mental illness . Nurses in inpatient, transitional, and community settings in four cities in Ontario Canada were interviewed . The interviews show the importance of providing emotional support to the patients . One nurse stated that if the client knows "Somebody really cares enough to see how they are doing once a week...by going shopping with them or to a doctor's appointment . To them it means the world". </P> <P> The interviews showed it was crucial to include the family as therapeutic allies . A nurse stated that "We're with the families . We can be with them as oppositional and overly involved and somewhere else in between, and we're in contact with them as much as they want". With frequent contact the nurse was able to discuss possibilities with the family . The study reaffirmed the importance of emotional support in the relationship . </P> <P> Humour is important in developing a lasting relationship . Astedt - Kurki, Isola, Tammentie, and Kervinen asked readers to write about experiences with humour while in the hospital through a patient organization newsletter . Letters were chosen from 13 chronically ill clients from Finland . The clients were also interviewed in addition to their letters . The interviews reported that humour played an important role in health . A paralyzed woman said, "Well you have to have a sense of humour if you want to live and survive . You have to keep it up no matter how much it hurts". </P>

Legal professionals have what kind of relationship with their clients