<P> Service management is a generic activity which didn't originate from the IT industry, and therefore is much bigger and more widely applied than IT service management or business service management . BSM and ITSM can be considered as applications of Service Management in a specific context . </P> <P> IT departments and IT service providers may only deliver IT services, but could also be providers of business services . </P> <P> Many software vendors offer products which aim to support ITSM and / or BSM . These tools are often described as BSM tools, but they should not be seen as BSM in themselves . The tools may underpin and support a service management capability which includes people who execute service management, their portfolio of services and the process framework . BSM, ITSM, and Service Management in general, are not a set of software tools or products . They are all activities and approaches to the management of services throughout their lifecycle . </P> <P> BSM is a set of management software tools, processes and methods to manage IT via a business - centered approach . BSM technology tools are designed to help IT organizations view and manage technology environments to better support and maintain the main services they provide to the business . BSM tools are critical enablers for the increasingly popular process that focuses on IT Service Management (ITSM) approach . BSM consists of both structured process and enabling software . The Information Technology Infrastructure Library (ITIL), a set of IT management frameworks and concepts, has recently identified BSM as a best practice for IT infrastructure management and operations . </P>

Utilizing the services of providers for new developments in the business