<P> Years after leaving Microsoft, Moore recalled preparing to tell then CEO of Microsoft, Steve Ballmer, of his planned response to the incident, "we've got to tell Steve, here's what we have to do: we need to FedEx an empty box to a customer who had a problem - they would call us up - with a FedEx return label to send your box, and then we would FedEx it back to them and fix it...I always remember $240 m of that was FedEx...It was sickening . I was doing a lot of interviews...We couldn't figure it out...There was a theory . We had changed our solder, which is the way you put the GPU and the fans, to lead - free...We think it was somehow the heat coming off the GPU was drying out some of the solder, and it wasn't the normal stuff we'd used, because we had to meet European Standards and take the lead out...He said,' what's it going to cost?' I remember taking a deep breath, looking at Robbie, and saying,' we think it's $1.15 bn, Steve .' He said,' do it .' There was no hesitation...If we hadn't made that decision there and then, and tried to fudge over this problem, then the Xbox brand and Xbox One wouldn't exist today ." </P> <P> On February 8, 2008, during the Game Developers Conference 2008, Microsoft announced that the "Failure rate has officially dropped", but without mentioning any specifics . The same month, electronics warranty provider SquareTrade published an examination of 1040 Xbox 360's and said that they suffered from a failure rate of 16.4% (one in six). Of the 171 failures, 60% were due to a general hardware failure (and thus fell under the 3 year extended warranty). And of the remaining 40% which were not covered by the extended warranty, 18% were disc read errors, 13% were video card failures, 13% were hard drive freezes, 10% were power issues and 7% were disc tray malfunctions . SquareTrade also stated that its estimates are likely significantly lower than reality due to the time span of the sample (six to ten months), the eventual failure of many consoles that did not occur within this time span and the fact that most owners did not deal with SquareTrade and had their consoles repaired directly through Microsoft via the much publicized extended RROD warranty . </P> <P> People who experience the problem will find that they have to send the Xbox 360 away for repair or replacement and it may take up to 3 weeks to repair or replace . During the time of the Xbox being replaced, Microsoft and UPS will keep the client (s) updated with the current status of where the Xbox is and whether it is being repaired or replaced . </P> <P> On October 17, 2008 a class action lawsuit was filed in California against Microsoft over the RROD problem . </P>

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