<P> The purpose of this step is to clearly articulate the business problem, goal, potential resources, project scope and high - level project timeline . This information is typically captured within project charter document . Write down what you currently know . Seek to clarify facts, set objectives and form the project team . Define the following: </P> <Ul> <Li> A problem </Li> <Li> The customer (s) </Li> <Li> Voice of the customer (VOC) and Critical to Quality (CTQs)--what are the critical process outputs? </Li> </Ul> <Li> The customer (s) </Li> <Li> Voice of the customer (VOC) and Critical to Quality (CTQs)--what are the critical process outputs? </Li>

In which phase of the six sigma the sources of variation are identified