<Li> pushing information over the Internet, e.g.: regulatory services, general holidays, public hearing schedules, issue briefs, notifications, etc . </Li> <Li> two - way communications between the agency and the citizen, a business, or another government agency . In this model, users can engage in dialogue with agencies and post problems, comments, or requests to the agency . </Li> <Li> conducting transactions, e.g.: lodging tax returns, applying for services and grants . </Li> <Li> governance, e.g.: To enable the citizen transition from passive information access to active citizen participation by: </Li>

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