<P> Business process re-engineering (BPR) is a business management strategy, originally pioneered in the early 1990s, focusing on the analysis and design of workflows and business processes within an organization . BPR aimed to help organizations fundamentally rethink how they do their work in order to dramatically improve customer service, cut operational costs, and become world - class competitors . In the mid-1990s, as many as 60% of the Fortune 500 companies claimed to either have initiated reengineering efforts, or to have plans to do so . </P> <P> BPR seeks to help companies radically restructure their organizations by focusing on the ground - up design of their business processes . According to Davenport (1990) a business process is a set of logically related tasks performed to achieve a defined business outcome . Re-engineering emphasized a holistic focus on business objectives and how processes related to them, encouraging full - scale recreation of processes rather than iterative optimization of sub-processes . </P>

The goals of business process reengineering is to