<Table> <Tr> <Td> </Td> <Td> This article relies largely or entirely on a single source . Relevant discussion may be found on the talk page . Please help improve this article by introducing citations to additional sources . (December 2010) </Td> </Tr> </Table> <Tr> <Td> </Td> <Td> This article relies largely or entirely on a single source . Relevant discussion may be found on the talk page . Please help improve this article by introducing citations to additional sources . (December 2010) </Td> </Tr> <P> Cost of poor quality (COPQ) or poor quality costs (PQC), are costs that would disappear if systems, processes, and products were perfect . </P> <P> COPQ was popularized by IBM quality expert H. James Harrington in his 1987 book Poor Quality Costs . COPQ is a refinement of the concept of quality costs . In the 1960s, IBM undertook an effort to study its own quality costs and tailored the concept for its own use . While Feigenbaum's term "quality costs" is technically accurate, it's easy for the uninitiated to jump to the conclusion that better quality products cost more to produce . Harrington adopted the name "poor quality costs" to emphasize the belief that investment in detection and prevention of product failures is more than offset by the savings in reductions in product failures . </P>

The cost of poor quality also referred to by the acronym copq refers to the