<P> The issuance of an RMA / RGA is a key gatekeeping moment in the reverse logistics cycle, providing the vendor with a final opportunity to diagnose and correct the customer's problem with the product (such as improper installation or configuration) before the customer permanently relinquishes ownership of the product to the manufacturer, commonly referred to as a return . As returns are costly for the vendor and inconvenient for the customer, any return that can be prevented benefits both parties . </P> <P> Returned merchandise requires management after the return . The product has a second life cycle after the return . </P> <P> An important aspect of RMA management is learning from RMA trends to prevent further returns . RMAs may be minimized in a number of ways . Adding a customer survey capability may prevent RMAs by detecting problems in advance of returns . </P> <P> Returns are sometimes minimized by reducing transaction errors prior to the merchandise leaving the seller . Providing additional information to consumers also reduces returns . </P>

Where do i put the return authorization number